Sofitel Luxembourg Europe - Luxembourg, Luxembourg     

My wife and I stayed at the Sofitel for two nights to break up a journey home. The hotel is situated outside the main city and it took us about 30 minutes easy walking (downhill) to the city centre. The journey back by taxi was 10 euros. The hotel is fantastic with an atrium that seems to be a feature of sofitel. We ate in the tapas bar one night and, unlike other reviews, forund the staff to be helpful polite and attentive - the food was good too. The room was spacious and very clean in short, we couldn't fault it. One of the main points for booking the hotel wa the free parking outside where there were more than enough spaces. I would definitely stop here again.

Luxembourg has a shorage fo hotels for big parts of the working year and standards do suffer because of this. The area that this hotel is in, Kirchberg, is the main business area hosting lots of EU offices and home to many banks and businesses. There are only 2 hotels in Kirchberg, the Sofitel and the Novotel next door, and IMHO, the service levels reflect the captive audience they have. The hotel itself is stunning, a great glass covered attrium, athough you have to go to the first floor to see it. This houses 2 or 3 restaurants - my favourite is the Stubbi at the end, interesting cuisine and not too expensive. The rooms are nice and big and there is an evening turn down service. All pretty standard upmarket business stuff, nothing fantastic, nothing too bad. Loyalty programme is a bit hit and miss in giving rewards, reception staff don't seem to know much about tie in with airline programmes and even their own programme. This is a reflection of the relaxed attitude to service spoken of earlier. Breakfast is nice (but ?25) with good attentive staff. So in summary nice upmarket hotel but lacking on service in many areas for a 5*