The hotel is nice and in the heart of the Saint Marcus area in Venice. It has its own gondola pier by the reception. Beautiful! Walking distance to "everything". The staff in the reception is nice and welcoming. The only bad things was the a little too tiny (but nice though) room and the breakfast which was not very "four star". And when you pay almost € 200 for a room per night you should not have to pay four euros extra for a boiled egg for breakfast...
When we arrived desk manager was great. Friendly, helpful and went out of his way to get info for us. One who came next not as good or knowledgable. Loved the hotel location. Close enough to easily walk to San Marcos Piazza but on a quiet backstreet and small canal. Would recommend to anyone unless they want excitement and room service.
The pictures were 100% accurate and the hotel was as enchanting as the pictures showed. Location could not have been more central to all the sites in Venice and all the staff were friendly, attentive, and helpful. This will be the place i will always stay at in Venice.