Orchidea - Turin, Italy 

SM
Posted: Sun, Jul 05 2009
I can't comment on the quality of the facility because we never got there. I can say that their customer service showed their ignorance about its value to travelers. We booked our 2 night package with them slightly more than 24 hours (÷/- 3 hours) before we got robbed, and had to cancel. All of our travel tickets were stolen and we couldn't make our trip. All other hotels (Germany, France, and Italy), allowed us to cancel our reservations without penalty. The Orchidea did not, even though we offered to fax the police reports to verify our circumstances. We called them, and emailed, as we did Venere.com, and all other services we dealt with, to immediately communicate our situation, and make cancellations. We were treated with kindness, sympathy, and respect (which we'll remember for future travel). However, in the case of the Orchidea, we experienced impatience, hostility, and unabashed rudeness, and an absolute inflexibility related to the reservation, even though our arrival to them was still 11 days away, and again, our reservation with them little more than 24 hours old. Evidently, they had charged our card the full amount within hours of our having made the reservation with them, and were not interested in returning the amount. Their position was that it was a non-refundable reservation category, period. Our position is that they look a bit desperate, which we take now as a warning about the quality of their business. This experience caused us to feel we had been robbed, twice. We have traveled all over the world and return where service and setting are good. This commentary is born of the sheer exasperation that dealing with the Orchidea caused us to feel. We will not stay there and cannot possibly recommend it to anyone as a place to go. Note: Venere.com is awesome. Thanks for your help!

Michael Potok
Posted: Fri, Jun 05 2009
The Orchidea is an unpretentious establishment which combines friendliness (without being intrusive) and discreet efficiency. L'Orchidea e una struttura senza pretese. Ha un'aria accogliente (ma non troppo), tranquilla ed efficiente.

Ian Ball
Posted: Mon, Dec 22 2008
Hotel is excellently placed for the Porta Susa station (international trains) and an easy, pleasant stroll into the City centre very good trattoria nearby - local produce and style

JN
Posted: Wed, Dec 03 2008
Very good budget hotel, friendly staff, although only one had a good working knowledge of English. Very good location - Porta Susa a five minute walk, as well as Via Garibaldi, some good restaurants in the immediate vicinity, a pleasant mini market adjacent to the hotel. Our room was very quiet at night and morning, although rooms facing the street could be a bit noisy in the early morning. Breakfast was fine, rooms clean. I would return to stay there.

RW
Posted: Tue, Oct 07 2008
Reading the English language fire safety instructions was the highpoint of our stay.