H 2000 Roma - Rome, Italy     

Most horrible experience ever. Prepaid through Expedia.ca for 3 nights 4 day stay, for a family of 4 people. By the second night, I realised that my jewellery, wallet (with $300US, debit and student card), and camera were stolen. According to the front desk attendant (Fernando), the only person who accesses the rooms was the cleaning lady, Tatianna. Up until that night, I had everything with me, but that second night my packback was ransacked, as well as my luggage, with those three items wrongfully taken from me. To add insult to injury, when we told Fernando what happened, he told us to keep it down, not wanting the other guests to find out about our crisis. For some time he also refused to hand us the phonebook (to read about how to make international calls). Fernando was listening to personal phone calls made in our room because there was a lot of feedback while we were talking to the authorities and the Embassy. When we returned to the reception desk, Fernando asked us to provide our home address as well as the location of where my family would be staying the last two days we were in Rome (because obviously we didn't want to stay in their hotel any longer). Fernando told us he would send my family a package with all the missing items to our new hotel. These lies continued (when I phoned him to ask and check up on our items). He kept changing the return date. As of today, I have not received anything from him or the hotel. Do not stay in this hotel, you are asking to be robbed!

In a ten-day trip from Barcelona to Paris to Geneva to Florence to Rome, we paid the most for this horrible hotel. We booked the room for two people, as that is how many we originally were supposed to have, but due to a change in plans had three people. This was the first and only place ever to give us a hard time. We ever inquired if we could pay extra to be moved to a triple (on top of 180USD per night) but they had no availability. What, then, did they have to gain from freaking out? The guy at the desk was so rude he made my sister cry ("YOU SLEEP THREE PEOPLE, BIG TROUBLE") and upon check-out, demanded an extra 40USD from my father. My father capitulated because the guy was such a jerk and so insistent, bringing the grand totel for this ridiculous hotel to 220USD. Were this the last hotel in Rome and I already had a plane ticket, I would not stay here again. While the rooms were okay (ours was at least clean though tiny by European standards), the set-up of the hotel was bizarre. It is situated in a larger complex, such that there are not even signs or markings of the hotel on the outside. The only indication was its name printed on one of the buzzers for entrance. Also, our room overlooked a parking lot and, as I recall, a garage or covered parking, so street noise was at times a problem. And this last thing is a minor issue but a nuisance at the time: the phone ringing actually sounded like a fire alarm, both in decibel level and tone. When the front desk called to tell us the cab was there, I thought the hotel was burning down.