Residenza Frattina - Rome, Italy 

We stayed at Residenza Frattina for three nights and enjoyed our stay. As the hotel is very small you get personal attention. The staff was very helpful and friendly - they recommended a couple of restaurants also which proved to be better quality than the ones we explored ourselves (excellent food, reasonable prices). Also the transportation service to the airport was excellent. The location is good and our room was quiet. Good breakfast, too. I would recommend this hotel to persons who like to stay a place with character. This is not a luxury hotel but a nice place to stay. If there is something negative to say - the bathroom was quite small.

Good points: centrally located boutique style hotel on a pedestrian only street. Beautiful Breakfast room. Good Breakfast. free soda in the mini fridge. Nice artwork in the lounge. Bad points: Hotel is not on the 2nd floor (as advertised) it is at the top of 5 flights of stairs. There is no elevator. Staff do not help carry bags upstairs/ downstairs. The hotel overbooked and did not advise us in advance of this problem... I booked 6 months in advance and provided a credit card to hold our room reservation. We arrived jet lagged with exhausted children and we were told they did not have a room available for us until the following day. No room at the hotel...They called a cab and sent us to another hotel- a Best Western on the outskirts of the city, in a grafitti covered neighborhood that made me nervous. We had to transfer back to the hotel the next day. Re-packing and unpacking --transporting kids & luggage took up most of our morning. We lost 1/2 a day of our vacation, and were too far from the center of town to do any evening sightseeing. The room was very plain. There was a single dead rose in a vase ( I'm not kidding). During our entire stay they did not make beds, or provide fresh towels, they did not even take out the garbage from our room. This was a problem as our daughter is still in diapers-- and the used Pampers smell was dreadful. It was cold, but we had to open the window because of the smell. Hotel service was non- existent. Tiny shower stall leaked water all over the bathroom floor. They insisted charging us full price- even for the night we were transferred to the Best Western. I would have gone somewhere else-- but it was Easter Week + Rome marathon and all centrally located hotels were full. This was a bad experience, I do not recommend this hotel. it is especially not good for families. This was our first ime in Rome and it was very disappointing. They charged us 230 Euros ($363) a night . I would Never stay there again.