Hotel Gallia - Rome, Italy 

Stayed for Four days this July. Front desk very very unhelpfull, never experienced anything like it. a/c not working first two days, room safe not working, requested they change did so after 2 days, new one had no battery, asked but nothing done, they suggested 'we have a drawer in reception' sure... no toilet paper in room!! until requested! wallpaper in room torn, light shades burnt. plus points breakfast ok, bed comfortable and clean. ok location. no chance four star, two star absolute max. City Great, some great food especially Osteria St. Ana on Via Della Penna, ask for mimo, and his recomedations!

Before I went to Rome on a family holiday, I had looked on this site and was slightly apprehensive. It turns out that I had absolutely no need to be! The hotel was fantastic - the staff were very friendly and helpful at all times of day and night, the rooms were very large with plenty of space and nice bathrooms and breakfast was always fresh with lots to choose from. It was warm in the hotel, but you could open the window whilst you were out and that cooled it down, but it was a blessing when it is freezing cold outside to go back to somewhere warm and cosy. In regards to those who mentioned the noise, you can't really expect anything else when you have chosen to stay in a Central Rome hotel, but if you did as much walking as we did, you will be asleep before you notice it (which we didn't with the windows shut!) Great location, Sante Maria is fabulous and only a short walk to the Colloseum, Trevi and St Peter's only cost 10 Euros in a Taxi! Would definitely stay here again!