Regina Hotel Baglioni - Rome, Italy 

Absolutely Fabulous!!!
Posted: Thu, Jan 03 2008
We had a great stay at this great hotel. Room was large & beautiful, on a high floor with a view of the American Embassy and the staff could not have been more charming. We walked in on a whim and after my husband negotiated around 100 Euro off the rate (he speaks Italian and more importantly, is on the 'Italian Wavelength' ) we decided to stay for the whole five nights. Decor is pretty formal, but we like that. Very surprised to read some of the negative comments - perhaps the hotel management has also read them and made the appropriate changes. I would highly recommend this hotel. As with any hotel don't take the first room or the first rate offered, especially in the 'off' season.

Not Worth The Money
Posted: Sat, Nov 03 2007
We arrived at the Baglioni for the first part of our honeymoon and we had splashed out on this one. What a disappointment. The staff were incredibly rude, most probably used to dealing with business customers and guests who are rude to them. The first room we were offered smelt stale and was a bit dingy. It's ensuite had no extractor, so filled with steam within minutes of putting the shower on and the shower leaked. Plucking up the courage to complain, I did so. At reception I said I was not happy with my room - to be met with a cold response. After stamping my feet, they reluctantly showed me another room - with twin beds! In the capital of love, it took ten minutes of arguing that I was on my honeymoon and would not be sleeping in separate beds before I finally got shown an acceptable room. This was too much hassle for only three nights. For the remainder of the stay, we did not spend much time in the hotel, avoiding the frosty doormen and desk attendants. We did not eat there either - this too looked unwelcoming. We were glad to see the back of the Baglioni. If we visit Rome again, we think we will try a 3*/4* which might offer a slightly friendlier service.