A Pig in a PokePosted: Thu, Jul 17 2008Location:
5Rooms:
2Service:
0.8Value:
1I booked this hotel through the internet on a very short term - almost at the Last Minute as it were.
This is at best a 3 star hotel (not 4, which must be self-appointed). The location cannot be faulted: it is central, yet very quiet. That's the good news.
So what's the bad news? This: Some of the front desk staff (this particular group work as a team) are, without doubt, the rudest and least helpful people I have ever met in my entire life as a hotel customer (in over 25 years of business and pleasure travel).
I could give details, but why bother? Simply put, the front desk controls all, and I mean all, facilities in the hotel, including reservations, internet access, key cards, you name it - and if they don't feel like helping you, you aren't getting a reservation, a key card, a taxi, internet access, or any other service today - period.
Surprisingly, several other reviewers have commented on this for at least the last 2 years, but the service has not improved (I read their reviews *after* parting with my credit card details, natch), yet to be fair (and this is in a way unfair) some of the front desk staff go out of their way to try to compensate for their colleagues' transgressions. They really do. But do you want to bet your Holiday of a Lifetime on their being available to help you?
Avoid, avoid, avoid....