Contilia - Rome, Italy 

Me and my wife are very surprised to see all the positive reviews on Contilia. We had the worst possible experience here. We booked two days from an online website in the US. We arrived at the hotel and soon after, my wife didn't feel safe in the neighborhood. That termini area is somewhat shady. The room was in a pretty run down condition. Shower door was broken, there were stains all over the comforter (white ones, use your imagination), AC didn't work properly, ornaments, towels, furniture all in very bad shape. This is the good part so far. We wanted to check out from this hotel after our first day. The manager didn't let us, said we had to pay for the entire duration of the reservation. We kindly said we don't feel safe here and the rooms are in a pretty bad condition, the manager and the staff argued very aggressively saying it is impossible for us to check out early, kept saying they have a 48 hour cancellation policy. They did not understand the difference between cancelling a reservation and checking out early due to customer dissatisfaction. I insisted on not paying for the second day as I had no intention of staying here and the manager called the police. Then he started yelling at us and told us to evacuate our room in 10 minutes or he will throw away our stuff on the street. At this point, he is calling the police to make us pay for the second day AND he is throwing our stuff on the street, notice this guy's logic. He even showed us the finger (with his arm, Italian way). It was so ridicilous that the term unprofessional does not even begin to describe the staff at this hotel. We waited for the police for a while, they didn't show up. In the meantime, the manager was making calls to the station from his cell phone. Most probably the police could not have done anything anyway since they had no check out policy stated anywhere - but we offered half price for the second day so that we can go on our way and not waste the entire day waiting for the police. They took the offer with much animation and showmanship. Stay at this ridicilous establishment at your peril.

This is a great hotel only a couple of short blocks from Termini. I stayed 2 nights and my room was spotless. The front desk people were wonderful and offered nice restaurant suggestions nearby. The breakfast selection was above average with good food. All was wonderful here and I would return again. Although this was close to the station my room was very quiet and the walking back to the hotel after dinner was fine. This was an excellent choice for me and a very good value!