Sofitel Marrakech - Marrakech, Morocco 

Only stay in this hotel if you get a discounted rate. We stayed in a Deluxe room, and concur with other recent reviews... the room was dated, the carpet faded, the furniture stained. And the noise from the Hotel's bar (even after midnight) was a real problem for us trying to get to sleep. Our television picture was far from clear, and despite politely advising the concierge, this was not corrected. The doormen here are really polite and friendly, but I dont recommend asking the concierge for help or advice. He is arrogant and only interested in up-selling you onto some kind of tour deal..possibly because there's a commission in it for him. His advice left me feeling uncomfortable, and I felt treated like an idiot. He is not an asset to Sofitel, by any means. He is condescending in manner, and borderline rude. The pool is nice, but nowhere near as amazing as the marketing photos would lead you to beleive. The room was big, but I am not sure how a deluxe differs to a standard... dont bother upgrading your room type. The fridge was old and barely worked at cooling down anything. I wouldnt stay here again, and have been really turned off Accor Hotels after my recent round-world trip... they just dont compare to smaller chains, and independants.I definately didnt feel treated like a valued guest here at the Sofitel. I stayed at Le Meridien on my last night in Marrakech... and while the service is more relaxed, I enjoyed it much more than the Sofitel.

We regularly stay in Sofitel hotels in different countries, and were disappointed by the Sofitel Marrakech. It is not up to the usual Sofitel standard. We were impressed by the standard of customer service - staff were very polite, particularly the doormen. We also loved the fact that the hotel was filled with the scent of fleur d'oranger in the evenings. What we didn't like was that the room's decor was dated. The thick carpet felt dusty as did the beds (we were constantly sneezing). We were also quite shocked to find that the doors linking our room to our neighbours' were not locked, meaning that we could walk from our room to the next! The sound proofing was poor, we could hear everything going on in the next room. Nice fitness centre, but it is a shame that you need to pay extra to use the hammam. Breakfast buffet is OK, but not great for a Sofitel.