St. George - London, United Kingdom     

Let me start by saying that I was on a 2-week trip through Europe with 2 friends and this was by far the worst hotel we stayed at, if not ever! We checked in fine and everything, but it started off bad when we were told we were on the top floor and there was no elevator (only like 6 flights of stairs!). This was a pain every time we left or came back. The price paid included a full English breakfast that you had to sign up for beforehand, so we did. We sat waiting at the table for even the woman to come over at all for about 25 minutes (but it's free, I'll wait). Then she did come over and it was the same one who checked us in and who we also saw cleaning rooms later during our stay; I think she's the owner or something. She would just put our food in front of us without saying anything and then when we tried waving her over to get more juice, which took another 10 minutes, she said our glasses HAD to be empty so she refill the ones already used. My friend was looking for an iron and went down to asked the same miserable woman for it. Her response was, "oh, we have one but it's in another room." That was it. We needed an American adapter for the outlets and their only response was, "we used to have a lot but now we have none," so we had to spend another $20 at a store for one. The rooms were TINY! Ours had 3 twin beds in a row and we had to put our luggage in between our beds because there wasn't enough room anywhere else in the room, making it very hard to walk around. The shower door was broken and wouldn't close all the way so it was open a little every time. One day, we had no toilet paper and they didn't even refill it. I went down to the desk and there was an 8-or-so-year old girl there, of whom I asked some toilet paper from. She called someone twice on a phone and it was the SAME woman as all the times before. I just repeated that I needed toilet paper for the room because no one had refilled it. She didn't understand that the T.P. was all I wanted and then made faces at ME because she was interrupted from what she was doing and thought we were checking out (which we did about an hour later). We used a calling card and made a few calls back to the US while at the hotel. When checking out, the same woman handed us a bill for approximately $76 USD for calls made...we actually fought with her and her only response, which she kept repeating was, "well there's nothing I can do!" Umm, yes there is! Nothing about this hotel was likable - small rooms with hard beds and broken doors, an owner who apparently would rather make the people who stay in her hotel miserable than hire any other workers or ANYTHING for that fact and who was the rudest, most miserable woman I think I've ever met. I would NOT recommend this hotel for anyone. period.

As soon as we checked in we entered the lift to the 9th floor and were stuck in the lift for over 30 minutes. The phone in the lift was disconnected and the alarm button couldnt be heard with the lift doors closed ( very useful). My Husband eventually pulled the lift doors apart, we were very upset, the duty manager was called and told us she used the lift half an hour ago and it was fine then, she also told us you could hear the alarm with doors open, again really useful unfortunately reception cant hear the alarm with the doors shut !!!. while we were talking to here she just walked away. Unbelievable. We also got charged on our bill for ?100 worth of items, dinner etc that we hadnt had and the reception staff couldnt remove them. Again we had to get a manager to sort it. And above all that the rooms were dusty and unhygenic. I would really really recommend you not stay at this hotel. God forbid what would happen if they had a fire. If the fire service inspected th hotel they would shut it down for surel.