Hotel Lyon Metropole & Spa - Lyon, France 

The hotel boasts of its "soundproofed rooms" - but this did little to drown out the tortuous drilling, banging and alarms going off from 0930 in the morning. Admittedly, this is not VERY early but the point of a spa is to be able to relax, have a swim, take your time. What was more infuriating however was the attitude at reception. When I asked why this work could not be done in the afternoon, the girl merely said they wanted to change the locks on the upper floors and the work had to be done quickly (or they would lose business). So the comfort of guests comes second to profits!! Very angry. No attempt was even made to make up for the disturbance. Hotel also boasts of being a 5 minute drive from the centre of town. In a Ferrari at 2am perhaps - otherwise it's more like 15 minutes in a cab. There is nothing else around.