Water Front - Amsterdam, Netherlands 

I booked a room for 8 days, I had an horrible tiny room on the courtyard, you have to know that it is just beside a night club, bring your ear-plugs if you want to try to sleep before 4 am on week-end .. Also one lamp was not working, the TV either, the bath towel were not changed for the 8 days. This is just a bed and what we can see as a "breakfeast"

The 'friendly staff' were clearly not around that day. After a 20min wait in reception (no bell) a girl drifted in but didn't appear to have a clue. The owner then showed up and immediately charged an extra 4% on the booking although it was booked and subsequently paid for with a debit not credit card. The hotel is filthy - we had the canal side attic room which is VERY high up (no lift) and, other than in the centre part of the room, the carpet had clearly not been vacuumed for years. Underneath the radiators was just disgusting. The room and bed smelled of smoke and, on the window ledge, there were countless cigarette butts. The bathroom was also horrible - mould on the ceiling, nasty blacked grout between the tiles and a hole in the door for the vent. Water pressure in the shower was non-existent and the loo seat was all chipped and horrid. This is only a 2 star hotel so perhaps I shouldn't be too mean but it cost 165 Euros which I think for the dirty state it was in, was very expensive. The benefit of the hotel is that it is in a good location - all the city is easily accessible (although as Amsterdam is small, that is probably true of most places) - the canal side rooms over look the canal but also a busy road AND, there is a nightclub next door which means that if you have trouble sleeping - don't go there!