Grand Hotel Europa - Naples, Italy     

Booked in desperation that this was the only Hotel in Naples we found with half decent reviews for a good price. The hotel is clean, the aircon in the room works nicely, it was cleaned every day we were there. It is very safe and secure once inside. When we arrived however we had to wait ages for the room, despite the fact it was well past the check in time, because it was yet to be cleaned. "they will get to it sometime". The staff were very rude, despite it being very hot didn't offer a glass of water. The next day a different member of staff was on reception and much nicer. Breakfast was ok, the usual italian sweet stuff, so don't go expecting bacon eggs etc!! There was not a huge amount of choice when a coach party was not in. The orange juice tasted terrible and the bread was stale on a couple of days we were there. Overall however we will try and stay here again on a return trip to naples. It is not a city for everyone but once you get over the bagdad esque garibaldi sq, and avid the "old town" in the main, it is just one of the best places in the world. The food is to die for, many of the people we met friendly and helpful.