Thistle Westminster - London, United Kingdom 

There's much to recommend about this hotel. The staff were good, breakfast was better than many other places. Its location is handy for Victoria. But the place is long overdue a revamp. My room was dated and tired. There was precious little natural light and the place felt over-furnished and claustrophobic. On a warm day the aircon was rattly and old. As the rating suggests - okay, but some problems.

I stayed at this hotel on a short sight seeing trip with my family. Like other reviewers I booked through Superbreak as it was one of the very few hotels in London that could accomodate a family of 4 (or 5) in one room. The location is excellent, you are round the corner from Buckingham Palace (I teased my children that I could see the queen brushing her teeth!) and just 2 minutes from the Victoria train and tube station. There are lots of eating places and shops nearby and you can walk to a number of the major tourist attractions from the hotel. The room was clean, pleasant and comfortable. The staff where very friendly and helpful, we asked housekeeping for extra pillows and they arrived almost immediately. Reception rang to check our room was ok and arranged for extra hot chocolate as the children had drank it all. I needed to print of my London eye tickets and reception directed me to a nearby internet cafe rather that the business centre which had a minimum charge. There is just one drawback to this hotel and that is the heat. The public areas are far too warm and the rooms are not much better. As stated in other reviews the air conditioning does not work. If you cannot sleep in a warm room this is not the hotel for you. Otherwise I would highly recommend the Thistle Westminster, particularly for families.