Rochester Classic - Buenos Aires, Argentina 

We booked our stay through our credit card points system. We were promised free lunch for each person, each day of our stay. When we arrived we discovered the promotion is actually for one lunch during the entire stay. Rather than being able to choose from the actual menu at the restaurant, we were given our choice from two options: meat or pasta. We were also seated separately from the other guests, in the back of the restaurant. We got to our room the day we arrived, ready to relax and the sheets on the bed were still wet! We called the front desk to ask for dry sheets and had to wait 20 minutes, only for them to bring another set of damp sheets. The so-called "suite" that we booked was actually just a regular room with a couch and table. The service in this hotel was beyond poor. Just to get our key upon returning after a day out was a chore. Anytime we needed something at the front desk we had to wait 5 or 10 minutes while they ignored us until they were ready to attend to us. Half the time we were then attended by someone who was in training, but instead of asking another staff member for help they just went on to someone else if they didn't know how to help us. The supposedly remodeled room had water damage on the ceiling. The hotel is comfortable and clean, but a great disappointment. The staff made us feel unwelcome. I live here in Argentina, and was hoping for a nice vacation in Buenos Aires with my fiance (who is Argentinean), but our long weekend was instead a partial let down because of our stay at the Rochester Classic.