Mercure Toulouse Wilson - Toulouse, France     

I booked a room via the Accor website and my stay was not very nice: 1/ renovation in the hotel, in particular in the room next to mine. Nobody did notify me, it was noisy enough to not be able to work in my room. Solution from the front-desk: work in the bar were a single plug is available and employees seem to really like to noisy coffee machine next to my table. BTW, do not expect a real table or a real chair, and of course nobody in the hotel cares to know if the situation is acceptable or not. 2/ employees take your name at breakfast everyday but do not think that it means they maintain a list of your breakfast. By default, they charge you _all_ the breakfasts and when you notify the employee that they charged breakfast you did not take, they try to discuss to explain you that this is your fault and only after few minutes of discussions they propose to refund you. At the end it was a very unpleasant stay and the worst is that when i contacted the Accor customer service, the answer was very unprofessional (no apology, "everything is normal" type of answer, they just enumerate the hotel's rules -- but when you check-in, they do not give you these rules, and so on). Clearly from now i will try to avoid Accor (very bad customer services) if the hotel rate is not the highest. And i will definitively avoid the Mercure Toulouse Wilson (employees that should definitively not be employed in a 3 stars hotel).