Ambasciatori B&H Hotels - Florence, Italy 

"A good hotel"
Posted: Mon, Nov 23 2009
The Engimatt is a well placed hotel in the center of Zurich. It's not far from the central tram station which is a very good way of getting round the city. But it's not so close that's it's noisy. The rooms are excellent, quite spacious and very clean. We found the staff to be very helpful with guides and looking after baggage etc. The breakfast was quite simple but aqeduate for our needs. One good point is that it's very close to the main restaurant area which is ideal after a day of sightseeing. They also offer a shuttle bus to airport which is cheaper than a taxi. All in all it's a good hotel for a few days stay in Zurich.

Geraldine DeNicola
Posted: Mon, Jun 08 2009
Thaks for making our stay pleasant.

BT
Posted: Mon, Apr 06 2009
location of hotel was excellent opposite station and within easy walking distance of all major attractions.Breakfast was adequate but hotel bar was expensive,nobody seemed to use it.

CP
Posted: Mon, Nov 10 2008
Upon registering, we were told that there had been a mix up in our reservations and the double room we had booked was not available and "if we wanted to stay in this hotel" we would have to take two single rooms for the night then would be put into a double room the next day. Apparently, if we had not taken the two singles,we would have been put into one of the other B&H hotels, although that wasn't stated and we were left with the feeling that we had to take the two singles or look for another place to stay. We took the two singles, which were very nice, extremely clean and quiet. The next day, we were told there was no space at that hotel, but were shown another room, next door, that I think was actually an upgrade, although that wasn't stated. The room was comfortable and again, extremely clean. It was however, very noisey and unbearably hot. When we called the front desk, the staff was VERY rude, we were abruptly told that the air conditioning had been turned off for the season and we should try opening the window. When we asked if there was a fan available the answer was a rude "no" and a hang up. The heat and noise were the only complaints of the room. The staff, regardless of which shift was on, we found to have no customer service skills and some of the rudest people we've found anywhere. The breakfast, while not awful, wasn't as described. The hotel is in a good location for sightseeing and other than hotel staff, we had a wonderful week in Florence.

LW
Posted: Wed, Oct 08 2008
The hotel was very good in every respect except that there was a lot of noisy street construction going on while we were there. Everything else was satisfactory- clean room, good breakfast, helpful staff.