Hotel Roma - Florence, Italy     

So, I went on vacation to Europe as a school band field trip and was having a great time until my stay at this hotel. Because I am from America, I used a calling card to call relatives back home. I know that some calling cards charge the individual rooms, so I checked with the front desk before I used it, and the lady that helped me told me that it would not charge, and that if for some reason it did she would clear the charge no question about it. After using the card for a matter of minutes, she claimed I charged up a 45 Euro phone bill, and would not clear it. When I asked to speak with the manager she told him that she had never talked to me before hand. I wound up having to pay the bill, because otherwise it would charge our tour group, which meant I had less money to use for souvenirs on this once in a lifetime experience. Also, might I add that the hotel room was very hot, and even though my room mate and I set it to 5 degrees C, we still could not seem to reach a comfortable temperature. There are other hotels in the area, do not stay at this one.

Beautiful room but could use a mattress "makeover". Street side room was very noisy from outside. Staff was responsive and friendly. The piazza on which it is located is under construction and limits the beauty. Woould stay there again.