Great Location, Very Nice Hotel, Staff is okayPosted: Thu, Jun 26 2008Location:
4Rooms:
3Service:
2.3Value:
3My husband and I stayed here for 4 nights during our honeymoon in October of 2007. Here's what I liked about the hotel:
LOCATION: It was about a 5 minute walk to two great museums - the Uffizi which houses many of Botticelli's paintings (including Birth of Venice) and the Bargello which houses Donatello's sculpture of David. If you have time for only one, I would recommend the Uffizi. The Uffizi is adjacent to a very large square that has lots of restaurants, shops, and ATMs - hence anything you need is pretty close by. We took a cab from the train station to the hotel because we arrived in town late at night, but walked to the train station upon our departure (took about 20 minutes). Although it was my first time in Florence, I felt as though the city was pretty walkable in general.
ROOM: The room was spacious by European standards - it fit a large bed (2 twins pushed together) with room to walk around, a desk, refrigerator, and TV. I did not care for the ornate room decor but I'm not living there so it didn't bother me. The bathroom was surprisingly large and everything appeared very clean and well-kept.
BREAKFAST: The breakfast room was beautiful (felt light and airy) and the staff was friendly. They asked us what was liked to drink as we sat down. This was the only breakfast buffet we had in Italy but I thought it was very good. Here's an abbreviated list of what I recall them offering: pastries, breads, spreads, hard boiled eggs, smoked salmon, cold cuts (very good), cheeses, salad, cereals, yogurt, milk, juices, bottled water.
What I did not like about this hotel:
THE BED: As mentioned above, the large bed was actually two twins pushed together. When we tried to sleep close to each other or spoon, the beds would start to separate - so we ended up sleeping on our respective beds. I believe this is common in most European hotels though.
FRONT DESK STAFF: After being in Italy for several days and reading some guide books, we finally learned that almost everyone at the hotel expects a tip - including the person at the front desk when doing any favor for us. Our receptionist walked us to our room, showed us all the amenities inside, and demonstrated how to use the phone. We were a little distracted from our train ride from Rome (almost got arrested and had money issues to clear up with American Express)- we tipped the porter but did not think to tip her. Our hotel booking came with two free tickets to the Boboli Gardens so when we came down the next morning to ask her to book the reservations for us, she had a sour look on her face. I was a little taken back and worried that we might have somehow offended her, but then realized that it was because we did not tip. Her mood was a little better after we slipped her what we thought was a generous tip (10 euros = $17 USD). Although this incident was annoying, it's not unique to this hotel.
SUMMARY: Based on the rates that I've seen posted here for this hotel, we got it for a steal. In my opinion, I would not stay here for any rate higher than $250. I would rather pay less for a hotel (without sacrificing comfort and safety) and use the difference to eat at nice restaurants or take a guided day tour to Sienna. Setting all analysis aside, I really liked the vibe of the hotel. My husband and I are the kind of people that love to splurge on high quality things (hotels, food, etc.) without the fuss. This hotel felt quality without making you feel uncomfortably out of place.