"A Jewel in the Crown of Florence" Posted: Mon, Nov 23 2009
Value: 3
booked 3 rooms for our family of 6 for 10 nights over Christmas and New Years. This was a fabulous hotel for its location (Florence is small enough to walk everywhere but big enough that you can never see and do everything) and for its facilities and staff. Being close to the train and bus stations allowed us to take day trips to Siena, Pisa and Venice with no problems whatever. The full buffet breakfast that was included with the price of the rooms saved me a bundle of money in starting off every day right by feeding my hungry hoard with a huge selection of foods and beverages. The staff was very friendly and helpful and made reservations for us at the various galleries and museums and provided us with great recommendations for restaurants and nightlife activities. The rooms were clean and confortable and very quiet. For the price I paid and the quality of the experience, the Hotel Londra is a fantastic deal.
This was a 2 star hotel masquerading as a 4 star. The staff ignored me on my arrival and every aspect of the stay was disappointing. I have stayed in far better hotels with Venere which were rated with a lower star rating.
The hotel was very good on the whole, very comfortable, but the web page should alert passengers that the road is blocked for construction reasons. A map idicating the way to the hotel by car should be made very clear during this construction. However, we got a very low rate through Venere. Something else to improve is that when we asked at reception for a sightseeing tour for the day, we were not warned that Museums were closed that day, therefore buying the ticket was no use. The bus tour was very poor, never departed on time and never picked you up at the different stops on time. The red one, really lousy, recommended and ticket sold at hotel. We were not told at hotel either that we could buy a day ticket to get the tour without hopping up and down for half the price, what use if the museums were closed? so we paid the full 20 euros which is terribly expensive for the poor service offered. Good parking if you have a car and must leave it in a parking, own garage, other parkings very expensive.