Fenice Palace - Florence, Italy 

We stayed here for a week in June. The location of the hotel is excellent,being central and is within easy walking distance of most of the major attractions. We found the staff helpful and the service prompt. The room was cleaned daily, the linen and towels clean and of a good standard. Problems, there were several, 1. The room was noisy - due to the hotels location, it is an Italian city. 2. The air-conditioning was obtrusive, especially at night. 3. The hotel corridors occasionally smelled of drains,although this was far from uncommon in Florence. 4. The bedroom needed repainting and the plastering repaired. 5. The en-suite bathroom was small, some of the fittings were cracked and the toilet seat did not fit the pan. 6. The shower rose had 2 positions, waist level and out of reach! 7. Breakfast food was not up to 4* standard, we have had much better food and choice in 2* accommodation. 8. The coffee machine in the breakfast room confused everyone, no matter what nationality, and was certainly not up to Italian coffee standards as far as taste was concerned. 9. Generally, the hotel was some what faded and in need of redecoration. Would we stay there again? Probably - but only because of the location and it would need to be considerably cheaper, we booked through Thomsons, other agents may of course have lower rates.

Shocked at the 'not caring attitude' of the staff and management. During our stay it got quite warn and needed to put the aircondition on BUT it was not yet June so the A/C doesn't work!! It seems that the rates one pays in May do not include aircondition!! Great location but inside all sucks.