Grand Metropole - Blackpool, United Kingdom 

Booked on-line to stay here for one night on 6/7, the hotel had no details of our booking when we arrived, but I had my print out confrmation. Told we could check in a 12pm so returned at 12.30pm where they 'checked us in' and then told us we could come back for the key at 4pm! On the reception desk there is a notice infroming guests that the hotel has had an outbreak of viral gastroentritis and 'the hotel is working with the health authorities to resolve' Advice is not to use the toilets! Wash your hands before and after meals! and if you become ill stay in your room! After all this polava and the 4pm availability I just said give me my money back and got out of there as quick as I could so can't comment on the rooms or food. In all fairness they sorted out my refurd pretty quickly but I suspect they are well practiced at this. We found another hotel further down the promenade (Queens Hotel) which was similarly priced and in a totally different leage to the 'Grand' Metropole. My advice is steer well clear of this place.

We have just returned home from a three night stay at the Grand Metrople Hotel all I can state is Grand what a joke we arrived at reception to an argument with a couple whom were complaining good start not... were given our key & all we got was its on the third floor good customer liason when we arrived to the third floor it was a joke we had a walk and a half to were the room was once in the room it was small but we just said we are only in here to shower and sleep second day we arrived back to our room to the bed was not made cups still dirty no phone in room to call reception this was in the hall this place is the pits the staff member who came to the room to check was the so called deputy manager and her attitude was a disgrace she was unhelpful and had one hell of a bad attitude if this is how they treat customers they can keep it, we wont be going back to this so called hotel