Brooks Hotel - Dublin , Ireland     

I stayed at Brooks hotel in June. On arrival the door was opened for me and I was greeted pleasantly. -Hit I booked my package online and made some special requests which were email confirmation acknowledged this, but on arrival firstly my booking could not be found then when it was none of my special requests were stated.- Hit or so I thought Firstly I asked for a twin room, but a double was awaiting. This would not suit as I was sharing with a collegue. The gentleman at reception asked me to take a seat while he rectified this . After a few minutes I was told My room would be ready in half an hour . I had just arrived on an early flight from London and had hoped to check in quickly as I had another conference in Dublin so the half hour seemed very long.- Miss I went for a walk & its great how central the hotel is.- Hit. When I got back my room was ready. The room was really spacious and very well decorated but the twin bed arrangement was not very good. The beds were right beside each other.- miss my next request of a quiet room with no street noise was done thankfully- hit One robe in closet & two guests -miss Bedroom book stated iron in room but there was none- miss Water pressure very bad at one stage I was scalded & another I was frozen-miss Package booked "champagne & shopping" to include breakfast but when we went down for breakfast the first morning we were told this was not included & were left standing there not knowing if we had to wait to be seated or not. There were lots of staff running round and no eye contact made to acknowledge we were there which was very frustrating- miss Breakfast was lovely, fresh breads and pastries & cooked breakfast so lots of choice- hit We got back to the hotel at around 10 each night & felt like an inconvenience in the bar- miss however all reception staff were very polite-hit. In the bedroom book it mentioned footspa's were available so I decide I would ask for one . It was broken-miss on check out I was shown a receipt for breakfasts seperate to the package and I had to explain again it was part of the package. I had to find my print off of my booking and prove this which annoyed me as staff should know what is included in the packages they sell.-miss Turndown service was very nice- hit Ok my review seems very negative but 90% of the staff were very pleasant. It was the confusion that really bugged me. The staff were quick to rectify things but my problem was these things should not have happened. There were too many little things which made it a big thing. Better structure is needed & I would happily go back.

Some Good The hotel is very central and close to all the action and places of interest.. Most of the staff are very friendly and a special mention to Stephen who greeted us and explained the city when we arrived. Some bad As the hotel is very central it is very noisy on a Saturday night. There is a disco on the corner of the block and this continued to boom until 3.00am on the Sunday morning. Our room was on the first floor with no double glazing so we enjoyed the full benefit of the bass notes. We were then kept awake for a further hour as the drunken revellers wended their way home. For the second night we were moved, and were undisturbed especially as the disco was shut. Both rooms were adequate, but a little on the small side. The quality of the cooked breakfast was poor with flaky scrambled egg – weird!