Club Quarters in Houston - Houston, USA     

This is my second stay at a Club Quarters, and there's something about them that just leaves me unsatisfied, for no real reason. I know that they are a membership-based chain, and thus fit more the corporate housing market, but for a chain that does that, I'm surprised that the amenities aren't at the same quality as other business traveler hotels. I don't like the self-service aspect of the hotel, especially when you make the trek to the self-service closet on your floor only to find that all the irons and ironing boards are taken (as I did) - they you inevitably have to call guest services anyway. Because of this model, the hotel seems understaffed - all staff though at this location were very cordial and helpful when called upon. The free Internet throughout the hotel was a big plus, and I was upgraded to a suite upon arrival (always a good thing). The TV in the living area could have been larger, and the furniture was a bit old. Relative to other competing hotels, the bed is far less comfortable, but nothing too bad. Overall, it's an average hotel that didn't have anything special about it. I would probably stay there again just due to the price (about $100 cheaper than the Sheraton in Houston), but without any loyalty program or something remotely differentiating, it's a tough sell.

The hotel is in heart of downtown. The hotel has small rooms but is nice. The service is great. The Ladys at the reception area make you feeel welcome. Nancy went above and beyond to help us book reservations. Thank you Nancy. The valet area needs some help. I drove up to the valet area in the evening time and no one was outside. The morning valet (older man) was not nice. He must have had a bad day. But over all hotel is a gem.