great location, lousy hotel staffPosted: Thu, Jul 17 2008Location:
5Rooms:
2.8Service:
1.9Value:
3my hungarian friend told me this novotel has the best location among the 3novotels in budapest if your primary goal is to sight see. I must say the location is excellent. It is near supermarket, subway station, walking distance to pest and other main sights like paliament.. etc. However, the staff at the reception are so unpleasant especially the ladies... so rude and unwilling to answer quiries about getting from point A to point B. It makes me wonder why they are still stil working there if they are so unhappy. To make things worse, i made my booking with hotels.com and had called their toll free tel no to ask if the price includes breakfast since it was not stated on the internet. They said yes but when i was in the novotel, i was told i had to pay additional for the breakfast. Nevertheless, the room is nice, hotel in an excellent location and i would stay here again if i know i do not need any other services from d hotel apart from a place to stay for the night.