You Can Probably Do BetterPosted: Sun, Sep 23 2007Location:
3Rooms:
3.5Service:
2.9Value:
5Fundamentally, other negative reviews are true. Here were my experiences in 2 days:
* Very poorly trained people ... how can you ask someone working at a "5 star" SPA for a towel and they suggest you go back to your room and retrieve one from there? ABSURD!
* Overly priced food and services ... I had 1 solo dinner, which was very average, for nearly $50 (1 appetizer, 1 entree, 2 beers). A Coke at the bar poured from a 6oz bottle was nearly $6. Bottled water in room was $8 each. Cuban cigars were more expensive than the fine to smuggle them in from duty-free at airport.
* Mediocre rooms ... beds were lumpy with concave shape and room service did nothing more than drag sheets and pillows back into position. Beyond wierd!
Overall, I was there for 2 days and only had 1 solo dinner. With Euro to USD conversion at 1.36, my stay cost over $400 for essentially very few amenities.
I could have done better with blind sample from Hotels.com Referring to this property as '5 star' is insulting to a real property that strives for a hi level of customer satisfaction.
Do not book this property ... pick another Spa.