The Trevone Hotel - Newquay, United Kingdom 

Having booked a double room for a romantic night away, we were given without notification a twin room. Although the manager admitted it was entirely his fault - he refused to do anything to compensate us and was infact even rude and unsympathetic about the circumstance. We didn't even receive an apology even when he told us he had given his double rooms to walk in guests that had not previously booked. The room was average, bit old fashioned and pokey, but our stay was ruined by the lack of hospitality, communication and the blatent disregard for customer care. I visit Newquay frequently, but will not select this hotel again.

After arriving at the sister hotel, which we had booked at was informed that the website should have contacted us because they were closed due to Building work (if this building work included the coach party that was parked outside the sister hotel for our weekend stay they must have been the tidiest builders this side of chrisindom!!!!!!) The Hotel its self was great admitidly we went out of season, dont sugest you going if you need wheel chair access although the stanna stairlift to get you upstairs the flight of steps to get up to the entrance would have given mountain rescue a problem. Parking out of season not a prob but god help you when you cant park on the double yellows 1st may - 30th sept. Service was great breakfast was great, room was great could have been a bit warmer think they set the heating to not at night and not during anytime a guest is in it. But in all as a guest house goes it was great, bar could have stayed open a bit longer but it was out of season. And you cant fault the staff they went the extra mile every time we asked for something. PS If your a smoker take a wind break cos it a bit windy on the smokers naughty courner terrace lol All in all great stay and would stay there again