Whitworth Park Hotel - Matlock, United Kingdom     

The hotel was nicely decorated and rooms good. The staff completely let it down though as they were unfriendly / indifferent to us being there. We asked if we could book for dinner and were told they 'had two parties booked that night and we could not have dinner'. There was no sorry, or suggestion of a restaurant nearby. We could not have a drink in the bar, as the tables were set up for the parties, and we took our drinks back to our rooms. This was a shame, as the restarants were nicely decorated and the food looked really good and like the hotel, it was good value for money. It seems, with only 5 rooms, the hotel makes it's money on the reputation of its restaurant, but this is at the expense of it's guests, which seem to get in the way of this ! With a friendly welcome and the chance to eat dinner there, it would have been a perfect place to stay and great value, but with these two elements missing, we left feeling very dissapointed.

A bit of a surprise really, lovely room (family room overlooking Whitworth Park) very well appointed and comfortable. Cleanliness was above average. We dined in-house 2 out of 3 evenings, the food being of a very high standard, but the service was not quite up to scratch, the reason we supposed was that the accommodation was a sideline (only 5 rooms) and priority was given to 'public' diners 50-60 each evening !! testament to the quality and value of the menu. All in all an enjoyable experience.