Not recommended!!!Posted: Wed, Jul 23 2008Location:
2Rooms:
0.8Service:
0.8Value:
1Booked the hotel on lastminute.com, we paid extra for have a "luxury" room with air conditioning, god were we disappointed. After travelling for 5 hours we were greeted by staff who could not even bother to look at us... Our room was a box room with bird excrements on the so called duvet. After a 1st complaint, we finally got the room that we paid for only to be greeted by the air conditioning not working and dust in full view.
I was so appalled by the condition of the so called 4 stars hotel, obviously the rating must be reviewed.
The hotel restaurant where we decided to have dinner on the first night was a disgrace to english cuisine and the service was, what can i say, i've never come across people so rude and unprofessional in my life. I definitely know what i am talking about as i used to work for a big hotel chain which included 3 stars to 5 stars deluxe hotels. The least you expect is some respect as at the end of the day you are the one paying their wages as without guests the hotel will be no more.
Since then, we have been back to Manchester with a popular budget hotel and i can tell you that i was pleasantly surprised by the level of service.
One advice, is you want to make the most of your stay in a hotel; forget this one, it is not worth a penny as far as i am concerned.