Hilton London Olympia - London, United Kingdom 

We recently stayed at the Olympia for four nights in Room 504. My wife is a paraplegic and we needed a wheelchair accessible room for this visit. According to the hotel's website and to the numerous people at the hotel itself and reservations center I talked to on and the phone and e-mailed prior to our arrival, we were repeatedly assured that the room would work for our needs. It did not! The bathroom is NOT wheelchair accessible thanks to a pair of portable walls installed on either side of shower. One does not fold out of the way far enough and the other could NOT fold out of the way because of a towel rack installed right next to it! We had to ask maintenance to remove on of the walls to make the situation barely useable. I asked at the front desk about changing rooms but they said that every 'accessible' room at the hotel was set up exactly the same. This room, in its' current state, is NOT accessible. To advertise it as such is VERY misleading. As a Hilton Honors member who has stated at numerous Hilton properties, I was extremely disappointed. I would not have been surprised if this was a budget hotel, but at a Hilton I expect better.

This is a standard hotel which you can book for some reasonable rates, a real difficulty in London. The hotel is clean, the staff are attentive and the breakfasts were very good. It is located not too far from the sights and sounds and it is not difficult to get to Heathrow from here as Earls Court is one stop away on the Underground where you can either join the Heathrow Connect or the Piccadilly Line. The rooms could do with a little updating, but they are clean and comfortable.