New England Hotel - London, Victoria - London, United Kingdom 

Laughing now but...
Posted: Mon, Jun 23 2008
Their website is very misleading...3 star luxury? Kind of funny now though...my room was clean enough(main thing!) but super small...only one towel...no soap...the shelves are installed about 7 feet up the wall so have to jump if you want to put something on them. The best is the breakfast...there is a notice on each table "Dear guest, please present yourself to the serving hatch (12"x12" hole in the wall at chest height so you have to bend over and peer in) with your room no. and key (like someone is going to sneek in for this) and place your order from our menu"....which consists of a choice of orange juice...coffee..cornflakes...white toast...and that's all folks! You're told to help yourself to cereal and juice so actually it should be called the toast hatch. Will stay elsewhere next time.

disappointed
Posted: Thu, Jun 12 2008
Stayed here for 2 nights in May '08. Although rooms were cramped, this is no less than we expected as had stayed in similar B&B in same area. Location is great for all the sightseeing but we have one major warning: Despite earlier remarks - went down for breakfast on a Saturday morning - all we were offered was tea or coffee and toast. Nothing else. Toast. Two slices of bread, toasted and cut in half. If this is thier idea of bed and BREAKFAST- forget it. We stayed 2 nights and did not even bother to go down to breakfast on second morning. Will never, ever stay there again and will not recommend this establishment of anyone. Yes, they have an elevator (or lift) but stops at half floors. We had handicapped person who was in wheelchair. If you stay on 3rd floor, you must go in elevator to 4th floor and expect handicapped person to walk down a flight of stairs. Likewise returning to room. This is not a hotel to recommend unless you have full use of all 4 limbs and are prepared to go out and get your breakfast elsewhere. Sorry, but this is the way it was