Millennium Hotel London Mayfair - London, United Kingdom 

"Absolutely Lovely!!"
Posted: Mon, Nov 23 2009
I cannot say enough wonderful things about the hotel or it's truly amazing staff. Although my husband and I have traveled to London several times before, this was our first time to take our twin 6 year old boys. I was looking for a large room (VERY rare in London) without spending the college fund. Every question by phone and email was answered promptly and graciously. When I enquired about the possibility of securing a small refrigerator for juice and water they suggested emptying the minibar for our use! We checked in at 11:00 am and our room was ready--minibar emptied, additional twin bed soon made up, extra towels and slippers...all without us having to request!!! My husband and I joked that we could not possibly make a request that the staff would deny---truly the most gracious, friendly hotel staff I have ever encountered in Europe! And, are you ready?? The college fund is more that in tact. We are still trying to find out how we stayed in what can only be described as a 4-5 star hotel for the fantastic deal that we were offered. The king-sized bed was very, very comfortable. Water pressure in the bathroom surprisingly good and all creature comforts provided. WE WILL DEFINITELY BE BACK!!!! Thank you for a memorable, stress free holiday!

Not up to the mark
Posted: Thu, Jul 24 2008
We found the rooms extremely dull and small, and were definitely not worth the price. The hotel lobby itself is depressing though the staff is courteous and location is excellent as Bond Street, Oxford Street and great restuarants are all walking distance. Would not stay at this hotel again.

Not 5 star quality
Posted: Thu, Jul 24 2008
This hotel was very clean and the staff was very polite and helpful. However, we found the rooms to be a bit disappointing, considering the high cost and star rating. There is no vanity in the bathroom (just a very small area around the sink). Also, there is no electrical outlet for your hair dryer, curling iron, etc. I had to dry my hair sitting on the bed. The hair dryer they provide (which didn't work), is not attached in the bathroom. There is NO clock in the room either. Since my watch doesn't have a light on it, I had to get up to check the time. By American standards, this hotel would be a three star. It is in Grosvenor's Square which is a little off the beaten path, but in a good location for the underground, parks, etc. It was nice to stay someplace away from the crowds and congestion in the center of London.

APPALLING AND OVERPRICED
Posted: Thu, Jul 17 2008
We were looking forward to our stay in such a centrally located hotel however we were left very disappointed and wished we had stayed at a less expensive hotel as the service received didn't warrant a 4* rating. We were left waiting over 40 minutes for our room as we had specifically requested a twin room, and when it was ready, were offered no assistance with our baggage (I am currently 7 months pregnant!) When we got to the room the key didn't work, they expected me to return to reception to collect a new key until I insisted they brought it up to me. When we walked into the room, it was not a twin room, and housekeeping had not yet checked the room. Reception then called back to tell us we were in the wrong room and could we move ourselves!! Halfway through the conversation, he asked if he could put me on hold to deal with another guest, in spite of the fact that I was making it perfectly clear that I was not at all happy with the service so far!!! ABSOLUTELY PATHETIC!!