Park Lane Mews Hotel - London, United Kingdom 

OH dear
Posted: Sat, Jul 19 2008
What a disgrace and I really dont know where to start. I will be taking this further but will start here. We arrived to find a man stood outside who transpired to be the manager (Oh so he claimed). We went inside and he followed us to check us in. We sat down and the phone rang, first the land line, then his mobile then another land line. Er excuse me I would like to check in. He then asked me how I would like to pay and I said in cash he then said thats ?174. He wanted the money there and then and said, now get this, "This is the policy of all the hotels in London." No it isnt sunshine, Ive stayed in Better, more expensive and better managed and I have NEVER had to pay in advance, Maybe it was because of my Northern Accent, I dont know I paid the money then he asked for a ?50 deposit to act as a surity. Er excuse me, this isnt an 18-30 holiday in Magaluff, I am away for the weekend for a show with my wife (Who was with me) What do you think Im going to do, steal a towel. He said it was the hotel policy (I still have yet to find it) I said well Im not paying it (Basically I didnt have enough cash on me as I was meeting someone that night). At this point there was 3 more couples in the foyer and it was getting embarrasing so I had to tell him I wasnt discussing it there in front of others and wanted to go to my room.If he wanted to discuss it he could come and see me. We went up to room 205 which we was told was no smoking. I opened the door and before taking a step said to my wife, I am not stopping in there. It smelt like an Amsterdam Coffee shop. I went in and the window was open with fag ash all over the window ledge. I went down and was given another room, 305 which was directly above. Oh by the way, never told where the room was just given the key card. Went in 305 and smelt alot better. However, that was the end of the plesantries. We went out then came back 3 hours later and the wife went to the shower. She must have run the water for 15 mins and the water came luke warm. I admit, I went in after her and it was hot. The sink wouldnt drain away and took about 5 mins to clear. The bathroom panel was mank and mouldy and the tiles behind the toilet had been broken and it looked as if Stevie Wonder had attempted to repair them with David Blunkett as his labourer (I think you will get the picture). The plasma telly had been installed but they had left all the wires visible and dangling from the television down to the plug. The view (which was supposed to be of a courtyard) was of the bin store or the scaffolding on the building opposite though I couldnt really tell as we werent allowed to open the window as it was damaged and had a big sign on. There was no mini bar, fridge or biscuits. The bed was a good size and good pillows . Ok,we were only staying for a night but decided to go down for luch as the show started at 7:30. We were downstairs at 5:56 (yes 4 minutes to 6) and asked for a table and was told, very politely, "We dont open until 6 sir so you will have to wait in reception." He then said I will have to advise you of the things we dont have. There was I believe 6 things on the menu however, they didnt have 3 which left me with a Indian Chicken Curry, The vegetarian meal or the salmon. I just lost the plot and stormed out. The next day on checking out I asked for a taxi and was told to walk to the Hilton where there would be loads of taxis. Couldnt find one so had to walk to Hyde Park. Now I have been a contractor and stopped in ?25 pn B&Bs and when I am away with my wife I try and stop at the best in London. This hotel imho was VERY poor for the money paid and I have no idea whatsoever how they got the 4*.

Ruined our stay!!! - Dirty place
Posted: Wed, Jul 09 2008
I couldn't put into words how utterly disappointed we were with this hotel. A total waste of money and time! Our hotel room was dirty, the bed had not been made, there were stains over the wall, carpets were filthy and cuboards were covered in dust. Several of the hotels items were missing such as hairdryer, iron, ironing board and bathroom towels. In fact the only thing it had was a broken bed and cheapo TV. The staff were clearly aggrivated by constaint complaints by their guests and handled the situation very badely. We were informed that we had been given a basic room due to the last minute booking and should be grateful for our room. ?85 we paid for one night and although the location was great, this definately isn't a place of luxury. 4* HELL HOLE is more like it!

Lovely Stay
Posted: Mon, Jul 07 2008
Nice hotel, good location and friendly staff. No taxi rank, although staff offer to go out and find me one.