Holland Court Hotel - London, United Kingdom     

We have booked here twice. The first occasion (April, '08) was satisfactory, average in all categories, for the price. The second was for our son's wedding nearby, in which we had a key organisational role. The booking for 3 nights (early July '08) was made 2 months in advance, and PREPAID. With 2 weeks to go an e-mail was received cancelling the booking, and returning payment on credit card. Likewise a booking for family friends made at same time as ours. Reason? -- urgent refurbishment. Phoned hotel, but couldn't get past reception, who were unhelpful, and their explanation unconvincing. Spent worrying few days trying to arrange alternative at short notice (LateRooms very helpful here). Have never encountered such disgraceful behaviour from a British hotel before, and advise anyone thinking of booking here to consider carefully. Is this operation basically unreliable?

Just enjoyed a few days at the Holland Court Hotel, and although small the rooms were clean and fresh. The breakfast was great and the hotel staff were friendly and ENGLISH. After reading the negative reviews for this hotel I'm confused as to if they were written about the same place. The room we had was small, but the shower marvelous and high powered. We had clean sheets and towels and I couldn't fault the staff. Breakfast was included in our ?70 a night price and it was plentiful with a good choice. Location. Location. Location. We couldn;t fault it. Nice area, Nice Hotel and BRILLIANT weekend. We will be back.