K+K Hotel George - London, United Kingdom     

This hotel was fabulous, we loved it and will def. be booking it again when we return to London next year. Brill location, brill rooms, brill breakfast, and fantastic staff ... very very helpful. What a GEM ... very highly recommended.

My friend and I stayed here for a week in June and unfortunately, the hotel did not quite live up to my expectations. I really wanted to love this hotel - especially considering how costly it was (my fault for booking during Wimbledon, I guess). Here's an overview: Good - Style: contemporary and chic interiors complimented the old London architecture of the exterior - Food: great bar food (pricy, of course) and delicious breakfast service - Garden: hidden gem in london; it was great being able to unwind in the back with a drink at night - Location: it's a bit out of the way (not much to walk to in the area) but this part of Kensington is very leafy and fairly quiet. Bad - Desk Staff: hit-and-miss. I was repeatedly given incorrect information from front desk and no one was overly friendly. The men working the desk at night were especially abrupt and indifferent. - Bar Staff: I only ever noticed two men working at the bar. Neither of them ever smiled or greeted me politely. Sad. - Rooms: would be nicer if they were bigger, especially given the price for them. The bathrooms are so tiny! - Beds: ridiculously firm and uncomfortable mattresses (bedding was nice, though) Overall Next time I come to London, I will definitely shop around; I don't feel the service I received justifies the rates I paid. I should have expected this though - I sent an email requesting concierge information 3 weeks prior to arrival and never received a response. This is a nice place - small and chic, but it's not staffed as well as it should be.