K West Hotel & Spa - London, United Kingdom     

This is quite a trendy hotel with nice decor and lovely rooms, all ruined by inexperienced staff. i've stayed here four times with work and each time have left so frustrated by mistakes by staff and their complete incompetence. Its like they all landed here for the day from a planet with no hotels, they quite literally haven't a clue what they're doing. First time they insisted on taking my credit card when I checked in even though my work was paying, they said it was for security and they wouldn't take any money off, stupidly I gave it to them and over ?1000 was taken off, all my colleagues rooms were charged to my card. Another time we were having a meeting in our suite and a bellboy knocked on the door (even though the Do no disturb sign was on) looking for a trolley we had borrowed and when I told him I would bring it up when we were finished as we were in the middle of a meeting, he insisted he come in and get it now and I had an argument with him at the door but still he demanded to come in and get it. Unbelievably rude and I've never encountered anything like it. This could be a good hotel if they could find good staff, I'm sure they're not all bad, maybe I've been unlucky and only encountered the ones they hired from Faulty Towers. Its almost funny how bad they are.....

I stayed at this hotel for 6 days on a business trip to London and I was mildly surprised at my stay there. The hip decor, sleek lobby and happening bar overshadowed the fact that it's in Shepherds Bush... an area that isn't all that exciting. It's mainly residential but the nearby park (Shepherds Bush Green) was nice for a relaxing stroll. Unfortunately, the hotel is covered with scaffolding and the Shepherds Bush tube station is under construction also. Which meant that you had to walk 15 minutes to one of the various other tube stations around. However, the service was solid, the food was serviceable and the room was a good value. I think that the best aspect of the stay is the bar scene. You will find that many rock bands tend to stay at this hotel and it brings a (one might say) lively crowd to the bar... which is open 24 hours. It's not lux but if you want to stay at a relatively inexpensive room in London and feel like a rock star, this is your place!