Terrible and filthyPosted: Sun, Jul 06 2008Location:
2Rooms:
1Service:
1.4Value:
1By the time we carried the luggage with significant difficulty up four flights of stairs, last of which was in the dark, to enter a poorly furnished, very musty-smelling room, we phoned another hotel, secured a room, and immediately left. There was hair in the bed and it appeared the sheets had not been changed. There was significant mildew in the bathroom, and noisy trains just outside the window. This is advertised as a four star hotel awarded by AA UK, but in fact it had some years earlier been awarded a four diamond rating, and the diamond ratings have not been in use for at least two years...meaning it has not received a new AA UK rating. Their cancellation policy is being contested with the credit card vendor for a refund of the because the accomodations were totally unacceptable, and the photos and advertising are incorrect and misleading at the least.