Superb Staff - Great NeighbourhoodPosted: Wed, Aug 08 2007Location:
5Rooms:
3.5Service:
2.9Value:
4We chose this hotel because of the reviews and price (through Holiday Rooms, very efficient). The location is very convenient, just minutes from Lancaster Gate on the Central Line. Registration was quick and our Receptionist was adorable, helpful and competent. At all times we saw 2-3 people at Reception. From the reviews we expected our room to be more worn out, but were pleasantly surprised to find it very, very clean and as if just painted. Our room had a stand alone fan which was welcome as it was hot during our time in London and during the night. The kitchen had all the basic utensils (hob, microwave, fridge, sink, table, chairs, cutlery, plates, pans) to prepare a meal. Tin-opener and cork screw/bottle opener were missing. Though with the Colbeh Restaurant just a short walk away (Porchester Terracce), we did not bother eating in. There are loads of restaurants nearby, from pizza to chic.
The hotel lounge was adequate. We heard that WiFi is provided and then the generous seats would be a pleasure while surfing the web. Unfortunately the floors in the corridors cracked and we could hear each step above us, though no voices.
The next day I asked how to get to the Indian High Commissioner and Rupi, the Receptionist, had all the info printed out, a map prepared and how to get there plus...send to the room. Now, if this is not service, then I don't know what is!
The staff were at all times nice, welcoming and ready to give 300%. Would we return? Certainly yes.