Bayswater Inn - London, United Kingdom     

We spent the last three days as a group of 50-odd school students and staff. The hotel overall treated us quite badly, however we were quite lucky and got a nice triple single bed room on the third floor, however other members of our party complained that they had been given horrific camp-beds and bunk beds. On the first night the water went off as of 11pm + and the TV reception was incredibly poor. The so called "Continental breakfast," which is supposedly included consisted of only a burger bap with a selection of jam and drinks, to be honest you could get a better breakfast at McDonalds. One of the hotel's advantages is it's close proximity to the tube station and shops. Stairwells were very steep and lifts were slow and small. The basement is a maze, and could easily be confusing to anyone. The hotel is in nice surroundings, and first impressions of reception are great, however the corridors and rooms are in dire need or refurbishment. The bathroom was very basic, and had a very strange layout, for example the toilet roll holder being at the opposite end of the room to the toilet itself. The shower was very dangerous as it was slippery, when leaving the shower. The rooms seemed very claustraphobic, and lighting was only at one end of the room. Also, windows were very difficult to open, and there were two large, bulky iron radiators with sharp corners, my friend managed to hit his leg on it while opening the window and was left cut and bruised. These could especially be dangerous for small childern. There was small warning sign, however it was very difficult to read and was at ankle height. All in all, this hotel is not worthy of its three star status as i have been in numerous three star hotels which have much better locations, facilities and services (especially breakfast!) The experience was poor and i would definitely not return, i was very glad i only had to endure this terrible ordeal for 2 nights.

Not great. Location is good (short walk to Kensington Palace) and the price is nice, but I got stuck into a basement room...not nice at all. It felt like an old workroom that had been converted to a hotel room. Right next to the building's pipes (so I heard every flush), cracked tile, leaky faucets, stained coverlets. I know, I know, you get what you pay for, but STILL. Perhaps some of the rooms upstairs are nicer; some of the other reviews seem to indicate so. Staff was friendly. I didn't spend much time there anyway; just slept and bathed.