Radisson Edwardian Grafton Hotel - London, United Kingdom 

"Great hotel"
Posted: Mon, Nov 23 2009
My family and I stayed at this hotel for 1 night, whilst site seeing and taking in a show. The location was fantastic, most of what we wanted to see was within half an hour walking distance or the tube was right outside. We had three double bedrooms in total and all of them were lovely, nicely decorated, although one of the them was rather small! There was a great deal of choice for breakfast, whatever you could want was probably available! The service here was good to, we had a very smiley and polite waiter. Overall, I'd recommend this hotel. Very pleasant.

Tiny - But nicely appointed
Posted: Tue, Oct 28 2008
I was actually lucky - I had booked a single room the same as my co-worker over the weekend, and for whatever reason my room was about twice the size of his. (which isn't saying much believe me). The TV's were old school and tiny, but the furnishings and bathroom were definitely up to par. I'd say they squeezed a lot of comfort in a small space. But if I would have had my co-workers room I wouldn't be so positive. His was literally a tiny box as big as my closet. I upgraded to the suite the second night which was nice, just noisy from the street below. I didn't like the layout of the room though, for being the suite the tv was in the wrong room and I couldn't watch it from my bed.

Tiny - But nicely appointed
Posted: Wed, Oct 01 2008
I was actually lucky - I had booked a single room the same as my co-worker over the weekend, and for whatever reason my room was about twice the size of his. (which isn't saying much believe me). The TV's were old school and tiny, but the furnishings and bathroom were definitely up to par. I'd say they squeezed a lot of comfort in a small space. But if I would have had my co-workers room I wouldn't be so positive. His was literally a tiny box as big as my closet. I upgraded to the suite the second night which was nice, just noisy from the street below. I didn't like the layout of the room though, for being the suite the tv was in the wrong room and I couldn't watch it from my bed.

Absolutely Terrible
Posted: Tue, Jul 22 2008
This is not a hotel for business people who have a need for medium to long term stay needs. The primary issues with the hotel are listed as follows: General Room. Small, cramped. Lack of open space to layout material. Rooms average about 150 square feet including a bathroom of less than 20 square feet. Bathroom. Aforesaid bathroom is less than 20 SF and included a tub/shower, vanity basin and toilet. There is no shower screen. A glass divider is provided on the tub and the bathroom door opens against this, leaving the only option for getting into and out of the shower to straddle the toilet both. Towel rails are provided above the toilet bowl (not hygienic at all). No bathroom amenities are provided. If you can’t shower with “soap on tap” or need to wash your hair, you will need to either bring your own supplies or shop at the Tesco next door. Service Non existent. General lack of basic English language skills exhibited by the back room and dining staff. Having to repeat one’s self multiple times in one’s own native language can get very tedious. If the staff could not understand the conversation after this, I found them very rude and in one instance the staff member walked away from me without resolving the issue. Additionally, when I arrived I was told that there were no rooms available, even though I had booked months in advance and had my reservation details. I had to wait 60 minutes or so. That wasn’t too bad, but when I asked if I could make an international call to my wife (a probable cost to them of 5 pounds at the most), I was told that I could not – even though I was going to spend over 1,000 pounds with them in accommodation. They obviously do not want to build up repeat customers! Prices 145 pound (average). You have to be kidding. I know this is London, but I find better quality, better service, etc in hotels in the middle of most major American and US cities for what amounts to $300 per night. An average dinner will set you back 25 pounds without grog and breakfast is a flat 17 pounds for a buffet style creation of cold egg, undercooked bacon, very small serving of cold coffee. The only bright point was that the orange juice tasted like orange juice. You can do better at the local cafes for 4.95. Technology Repeated problem with the phone lines, inability to place international calls using a calling card. The TV (a 13” tube TV if you can believe that!) comes on all the time to tell you whether you have messages. Very disconcerting if you are lying in bed trying to get to sleep and all of a sudden you get woken by a glaring screen at the foot of your bed.