Good Price, Location, Lousy ServicePosted: Mon, Dec 22 2008Location:
5Rooms:
4.5Service:
1Value:
4.3Dining:
4I stayed at this hotel on December 2008. They are still doing outside construction and there is no Radisson name anywhere to be seen. Inside, you will find a nice hotel, totally redone and with a nice feel of luxury. The staff, however, needs a lot of training. I arrived early and as expected, no rooms were ready, so I left my luggage and took a tour of the city. The location is perfect, close to the museum, easy access to the underground (metro or subway) and a nice walk to nice places. After a few hours we returned and we were told again that no rooms were ready yet. Even after the check in time, we were told that no rooms were ready until a senior employee found us a room that I am sure was ready for a long time. The rooms are expectacular. The TV is a flat screen on the wall and a bit difficult to operate as a TV, as it forces you to move from option to option before you can actually see the TV channels. Somehow the TV system stopped from working on the second day and noone at the hotel could figure out how to make it work. One day our room was not cleaned until very late when we complained about it, althought that morning before we left a staff member asked us if she could clean our rooms when she saw us leave. Later she told us that our room was not "on her list". I would stay there because of location, price and luxury, but will stay away from the staff.