Umi - London, United Kingdom 

I stayed at Umi for 5 nights this past week. While I was expecting a budget hotel, I was not expecting it to be such a miserable stay. While the lobby and restaurant looks renovated, my room was very shabby. The furniture bottoms were shaved off to accomodate the sloping floor. The hallways and my room were VERY stuffy. I could not keep the windows open due to large swarms of bugs coming into the room. There was a cluster of lady bugs at the top of my window on the inside of the room. They roamed all through the room. My sheet was not changed even though I had dropped a sandwich on it. It stayed there even though it was apparently in need of changing. The people at reception were not friendly or warm. None seemed English and gave me the feeling of not being in London, and I seemed to feel I was bothering them. The only person to say 'Thank you' was me when I talked to them. There was a lot of noise, loud music all night from the flats across the street. There was yelling, and extremely loud music from immigrants and it kept me up for 2 nights. Literally it was all night and seemed violent at times with yelling between the flats. A lot of yelling which made the neighborhood an usafe feeling. I would not stay here again since I could likely find a nicer hotel for a little more money. I do not know why hotels do not insist of good customer service. It seems to be a thing of the past. Not the usual experience I've had in London before. Does not deserve 3 stars. 1 1/2 at most.

I stayed at the Umi for one night, on my own, and I have to say I found it to be comfortable, welcoming, safe, clean and good value! I had stayed here previously when it was the Westminster, and it has now been brought up to date as the Umi. Yes, the floors are sloping and creak a little, but it is an old building and that's part of its charm! My room was at the back, perfectly big enough, flat screen TV, very quiet indeed - my only complaint was the clanking of the heating in the early morning. Coffee/tea/biscuits and free water all provided - I paid £54 for one night, which I consider a bargain for central London. 5 minutes walk from Bayswater tube station, 15 minutes walk from Paddington main line station. Reception staff were efficient and welcoming. I will definitely stay here again.