Strand Palace Hotel - London, United Kingdom 

On arrival the trainee receptionist had a most unhelpfu arrogant manner. She questioned the incluson of breakfast in our rate, which had been prebooked. Had not another girl come to the rescue there would have been a row and the manager would have been involved. The matter was sorted by another member of staff who was peasant and helpful. The bedroom was comfortable as were the beds and generally adequate. However it was excessively hot and only one window opened slightly. An electric fan was provided in the wardrobe but even with this on the room was stifling during the night. Neither my wife or I slept much. The bathroom was adequate with a good shower and plety of hot water, but no extractor fan. It became like a sauna if you used the bath or shower - not a pleasant experience. The breakfasts were buffet style and the cold food of a high standard. The hot food however was never more than tepid, so a "full english breakfast" wasn't great. The food in the dining room was averagge standard with pleasant staff. They offered reasonable pre-theatre meal but once in the restaurant, the drinks cost more than the meal. With wine at over ?5 a glass and a small coffe ?3 and an inferior cappucino at ?4 I was not amused. We will not be staying at the Strand palace again. It obviously trades on it's excellent position in the Strand, but the standards are not of the 21st century. J S Mercer

My daughter and I spent 2 nights, we paid for standard twin room but was given complimentary club twin room. Hotel and rooms very clean but no airconditioning so it was very hot despite the fan on the whole time, we had to shut the windows at night as we were facing the busy strand road. For a 3 star hotel i think it was a bit pricey considering the rooms had no airconditioning and the price ?290 for 2 nights did not include breakfast.