Ibis London Euston - London, United Kingdom 

A great experience
Posted: Wed, Jun 25 2008
A friend had recommended me to the Ibis and I'm glad he did. It's a stones throw from Euston Station and I'm pleased to say I couldn't fault it. The reception staff were efficient and polite, I had a nice big single room and the bathroom were spotless. I was out at several functions which meant I had a lie-in on a couple of warnings but wasn't disturbed by the cleaning teams - and even if I didn't leave my room until late morning/early afternoon, it was still cleaned. The service at breakfast was also excellent with a good range of food and the staff were really superb sometimes coping with a massive influx of people and an occasional difficult customer calmly and professionally. Very good..I would certainly go again.

OK for the price
Posted: Sat, Jun 21 2008
Stayed 3 nights post-cruise in late April - 1st time to London. Location was excellent...especially for transportation with Euston Stattion and St. Pancras bus terminal next door. British Museum in walking distance. Lobby area was clean and bright. We thought the food offerings were too expensive for what they looked to be so skipped that - several nice pubs nearby (London Pub, Royal George & Euston Flyer) plus fast food at Euston Station. Check-in was very efficient but hampered a bit by language problems. Most of the front desk staff seemed to be east-European with limited English skills. Room was very tiny by American standards but having just come off a cruise ship seemed large enough compared to the cabin there. No problems with cleanliness. Bathroom was like one big modular pre-fab unit with one step up. Furnishings were very "Ikea". Bed was comfortable enough but was single mattress on wood platform. The TV was very cool (LCD with alarm clock features) and the 9.95 pound internet & unlimited movies package was good since I needed to contact work via email. Choice ot TV stations was very limited. Real problem was temperature control in the room. Arrived on a very warm day for London and the room was very hot. A/C unit would not cool at all. Contacted front desk and they eventually sent someone (from India?) who tried it and insisted on setting it to blow heat and did not understand why we wanted it cooler. Eventually only option was a desk fan and open the window....except that the room was above back door of kitchen where the cooks hung out and smoked. Fortunately the next two days were cooler outside. Saw long checkout lines every day around 8-9am so we checked out at 6:30am with only 3 people ahead of us. For 75 to 91 pounds in London (depending on day of week) this was as good as we could do and had to put up with the rough spots. That's just the way it seems to be in seriously expensive London.

Staff uncaring
Posted: Sat, Jun 21 2008
Having received the chance to run in the london marathon I was equally thrilled that after two years I would see my sister who lives in England. To cut a long story short this never happened due to the shortcomings of the staff AND when I wrote to complain to the hotel they didn't even bother to reply! Even when I asked to see the manager he was apparently too busy.My advice don't go there

Good location- good hotel
Posted: Thu, Jun 19 2008
The Ibis Euston is a comfortable hotel, very centrally located in the heart of London. It's very much what you come to expect from an Ibis hotel anywhere and that's comforting. Breakfast is good. Conference facilities are good. Choice of wireless broadband (through Orange) or LAN. It costs ?9.99 for it and included in that are movies for 24 hours. Reception staff were not the friendliest - I think they were being trained.