Ibis London Euston - London, United Kingdom 

Terrible customer service
Posted: Tue, Jul 22 2008
To start with the good points - the hotel is extremely well located (about 2 minutes walk from Euston station) and compared to other extortionate London hotel prices it's relatively cheap. From the outside the hotel looks smart and the lobby is modern and clean. The bad points - first and foremost the customer service throughout the hotel leaves a lot to be desired. On arrival there was a large queue at reception - we had to queue for 30 minutes just to check-in. We thought we had just been unlucky hitting a busy period, but over the three days we stayed at the hotel there were always queues at the desk (one other guest even brought a book to read to kill the time queuing!). Our room was clean, nothing exceptional - quite small, but this was to be expected. However the air conditioning vent was taped up (thankfully it was a typical English summer weekend so it wasn't required anyway) and the shower gel dispenser didn't work. We reported this to reception and were told it would be fixed during the day - this did not happen. We reported the same fault to reception the next day and an engineer was sent to fix the shower, rather than the dispenser. Eventually at the third time of asking the dispenser was fixed. A chargeable laundry service is provided, although we were surprised to find that the charge does not include delivering laundry to the room - instead it has to be collected from reception, which means more queuing. We had to collect the laundry a 11pm when the queues had died down. Our room wasn't cleaned on one of the three days we spent at the hotel, again requiring a call to reception - I was amazed that something so basic as cleaning the room and changing the towels could be forgotten. Overall was one of the worst hotel experiences I have had in recent years, we wished we had booked into the newly-built Travelodge or Premier Inn which are equally close to Euston. The location is great but in my experience the standard of service is terrible.

Good location for Euston......but that's about it! OK for budget stay
Posted: Mon, Jul 21 2008
This hotel is OK if you want a budget stay....but be prepared as that is what it is. There are constantly long queues in reception and the staff are generally useless. I had a number of problems with my booking, resulting in being claled numerous times on my second evening (on my mobile) saying my credit card had been rejected and I needed to come backl to sort it......they had messed up and thought I'd forgotten to pay (despite the fact my room was still full of my stuff and my booking was clearly for 2 nights). The room itself was OK. Small - but then you are in central London. Very basic but it was clean. Don't expect many towels or pillows or anything like that and if you need extras you must go and collect yourself in reception. However if all you need is a base by Euston you can't get closer than this hotel. There is also internet use in the lobby for a small charge which is really useful. Overall I probably wouldn''t bother stayign here again, unless I had a bargain price.

Does what it says on the tin!
Posted: Mon, Jul 21 2008
Stayed here for one nite whilst over at the Jonathan Ross show. The location was excellent, being just 2 minutes from Euston Station, which provided easy access to Kings Cross St Pancras, for the train to Luton Airport. The hotel was fine for a one nite budget stopover, at ?95 for the room. The reception was modern and staff were fine. The room was very small however, and the bathroom a bit dingy, with just 2 towels. No hairdryer in the room either...you got that at reception. Overall, the experience was fine...a decent little budget hotel, well located to the underground..

Excellent Value for Money!!
Posted: Thu, Jul 03 2008
This was my first visit to London and my boyfriend booked 3 nights at the Ibis Euston through their website (3 night deal). We had an early morning flight from Belfast so we arrived at 10am and were able to check in at this time, which was great news. The room was small but adequate for our short stay. Spotlessly clean, comfortable bed, powerful shower, clean towels on a daily basis, flat screen TV and complimentary tea and coffee. The only fault was no hair dryer in the room but managed to borrow one from the reception for the duration of my stay. The hotel is literally across the road from the tube station and only a few stops away from the centre of London. Great hotel if like us you're planning to spend most of your time sightseeing and really just need somewhere to put the head down. We would definitely consider staying again.