Adare Hotel - London, United Kingdom 

THIS WAS A HORRIBLE HOTEL EXPERIENCE. We arrived at the hotel as we booked on Orbitz and had the voucher that we were supposed to print that showed we prepaid . The man at the front counter, who didn't understand English very well was very rude and insisted that he would have to charge us again AND we only had 1 room (when we paid for 2 on Orbitz). I insisted that we already paid on Orbitz (which I've used a billion times with no problem) and he said it was not a true website and he had never heard of it and worked at the hotel for 5 years. He was very rude and irrate and I said I would wait for the manager as this guy was not nice or helpful at all (he was going to charge us again!). The man said he did not know when the manager would arrive but since I already paid I said I will just have to wait because I'm not going to pay twice. When the manager arrived, he was very nice and took care of business very fast. I think he needs to get rid of the idiot behind the counter as it is going to make him lose business. Plus, he barely knows how to speak English. We asked if there were any close pubs near by and his answer was, "They close at 11pm"-- obviously does not know english.... The rooms were not great and I was scared to go into the shower barefoot, but it was a good location and I expected it to be a little more rundown than your typical American Hotel. I would not recommend this hotel as long as the man that helped us was there-- if the owner gets nice, respectful employees, it would have been a much better experience.

I reserved a room at the Adare for December and right from the start I asked explanations on why the price they confirmed to me is different and higher than that advertised on their web-site and they never explained. When I later e-mailed to cancel my reservation (20 days before arrival) they advised I have to pay a cancellation fee. The several times I tried to call the Hotel directly for an explanation, the Manager couldn't be found and it seems only the night porter runs the reception and can't help with problems. NOT RELIABLE AT ALL.