Novotel London Greenwich - London, United Kingdom 

"Couldn't fault it. Excellent staff."
Posted: Mon, Nov 23 2009
We have stayed in many a chain hotel including Novotels in France. This one is without doubt the best of the lot. Location was ideal for our purpose and the hotel being new undoubtedly helped us enjoy our weekend stay. Perhaps not everyone wants to be in SE7 but the main difference was in the excellent attitude of the staff, a welcome change from most of the hotels in which we have stayed and an example for the rest of the UK hotel industry! We will be going back. Let's hope Novotel Greenwich can maintain standards.

Very average. Not very comfortable.
Posted: Mon, Jul 21 2008
Very small, hard and uncomfortable beds. Breakfast expensive. Location good for London and Greenwich sightseeing.

Still quite good, still the same problems
Posted: Sun, Jul 20 2008
I've stayed at this hotel a few years running now, all at roughly the same time of the year. It's a good hotel, in general, though there are a few problems. As previous reviewers have mentioned, it's very close to Greenwich railway and DLR station and in many ways this is one of the hotel's attractions - you have frequent, regular and quick connections to different parts of London, right on the doorstep, *without* noise being a problem. Great. The hotel is fairly modern, though as it ages things are beginning to get a little more worn, though I'm sure many people wouldn't spot this unless they'd been there when it was very new. Check in was fine, except the key card I was given didn't work, and having returned to reception and been given a different card, that didn't work either, so I was then moved to a different room. The rooms are, as ever, clean and comfortable. The one problem is that, as many other reviewers have pointed out, the air-conditioning, although giving you the impression you have some control over it - there's a regulator in the room - actually gives you no control at all and the rooms are quite simply too hot, and the windows don't open far. There are a few other touches which suggest the management have become a bit too relaxed - my remote control batteries were clearly on their last legs; there was no writing paper; very minor things they got right a few years ago... Breakfasts are great, though - a very good and diverse buffet, including a non-greasy English breakfast. It's expensive, but worth it, actually, esp if you can get a deal which includes breakfast. Overall, if you can put up with the heat, this is a reliable and clean, good hotel, well situated, and quiet, despite the location.