Custom House Hotel - London, United Kingdom 

Bog Standard Hotel At High Prices
Posted: Thu, Apr 17 2008
Stayed at this hotel whilst at a business conference at the London EXCEL centre. The only positive aspect of this hotel is that it's close to the Exhibition Centre, otherwise it's a low grade hotel with bedrooms that are fitting of a youth hostel. The breakfast was very poor to the point that we didn't bother eating breakfast - dirty and grubby - just like a motorway service station. Avoid staying unless you want to be close the the EXCEL centre.

Passable...at best
Posted: Wed, Apr 16 2008
I stayed at the Custom house hotel in February, I chose to stay there because of its close location to the Excel exhibation centre. Upon arrival the welcome was luke warm, the receptionist helpful but didn't smile once or enquire about my journey. The hotel room was clean, but the bathrooms were an all in one pod, kind of like a superloo, not too bad, but not great. The beds were comfy though and I slept well and there were no disturbances. Breakfast was an all you can eat breakfast buffet, at ?7.50 was good value, however the sausages were odd, just a shell and no meat in them at all! To sum up, the hotel caters for mainly business trips and is good value in that respect. The location for the Excel centre is perfect and would recommend it for a cheap overnight business stay.

Good News! I think it burned down. TOTAL CRAP HOTEL
Posted: Sun, Mar 30 2008
I was booked into this dump by a penny pinching boss who figured 'cheapest hotel' is the way to go. This was - without doubt - the worst hotel I have ever stayed at, in my entire life. The rooms are beaten to hell, the shower/bathroom was smaller and worse than the one you would expect in a low end RV or trailer, the beds were NOT changed prior to my arrival and the place stank, and was filthy. I tried to book into another hotel, but couldn't find anything. I was forced to stay which was the lowest point I have ever had in over 15 years of business travel. The breakfast room was jammed with guests, so I couldn't have breakfast. Apparently I didn't miss much when speaking to other guests. However, here's the good news. I was just in London a few weeks ago and IT BURNED DOWN! Hurray!!! Well, at least some of it burned down. Best thing that could ever happen to this dump. DO NOT STAY HERE EVER, NO MATTER HOW CHEAP YOU ARE. IF YOUR BOSS INSISTS YOU STAY HERE, DON"T GO. AVOID SUCKS BIG TIME TOTAL CRAP

London Custom House Hotel Avoid!
Posted: Fri, Feb 29 2008
Well, what do I say? We arrived late, our first room stank of smoke, so we asked to be moved. " Not a problem" they told us. Back up the elevator (very tired and battered elevator) we went to the 4th floor, no smell of smoke this bodes well. Now we can't get the door card to work to open the door!! Right, down elevator again, this time the night security man comes up with us, after re booting the card at reception. No, still no joy card is not going to play. Off down to the reception again, re boot the card and "yes" we get in the room. Bare in mind, this is supposed to be a executive delux room, the curtains were all wrinkled and the pulls were broken. The bathroom was a cubicle dropped into the main room (reminded me of French public toilets) and the shower, well, we are a couple of small human beings, anyone larger than us would have struggled to fit in, let alone shut the shower doors. The complimentary soap was that awful cheap smelling kind. The towels were so small tha they wouldn't even wrap around me. There was a strange stain on the carpet, not going to think what that was! The corridor paint work was chipped and the carpet had seen better days. The colours left a lot to desire and the lighting was bright flourescent tubes! Nice hey? Think you will have got the drift of my review, we paid £110 for room only, £10 parking for the day we spent at Excel. (That was the biggest positive about this hotel its within a stones throw of Excel). An expensive, over rated hotel, that didn't even match up to Travel Lodges at half the price. I am just glad we didn't have the breakfast.... Avoid at all costs.