Custom House Hotel - London, United Kingdom 

Awful
Posted: Sun, Jul 06 2008
Ok I the only reason I stayed here was because this was the hotel the study abroad program provided. We had no idea driving through the beautiful part of London we would wind up in this dump. Then it happened, we turned the corner and the bus entered the British ghetto. We didn't want to leave the hotel after my friend got harassed outside while she was on a payphone. The staff seemed grave and unhappy. The halls smelled like bad cooking and were painted the uglist colors. The springs on my mattress were shot, like someone was doing something on the bed for so long they just broke. When I called down and asked for an extra pillow I was told to look under the bed where I found the extra pillow, covered in hair. I never got another when even when asked. My friends had worse rooms. Stains on the carpet and beds, mattresses with no butt support (once again someone overdid it on there with paid company most likely). The bathroom was about the same size as one on a plane. The shower was a pod that I could barely fit in and I'm not fat at all. The shampoo fell off the soap dish and I couldn't bend down the shower is soo tight. I had to turn the water off open the sliding pod door then pick it up. The only good thing about the hotel is it's across the street from the tram. Thats it.

Do Not Stay Here.
Posted: Wed, Jul 02 2008
I traveled to London, England with a group from school and stayed in a standard room. It was absolutely terrible. Do NOT be fooled by the website's "nice" images. They are misleading. The room smelled like smoke even though it was a "non-smoking" room. The bathrooms were literally made of all plastic and smelled like pee. The carpet was gross, towels thin, cramped place. The lights had to be turned on with a key. This hotel is way overpriced for it's quality. WORST OF ALL - some of my friends stayed a few doors down and at about 11 at night, they ran out of the rooms screaming in their undergarments because a DRUNK MAN was climbing into their window!! This hotel is in a TERRIBLE neighborhood and very very far away from the city centre.

adequate
Posted: Sun, Jun 29 2008
Just got back from one night stay at this Hotel, it has been refubrished and we found it comfortable and clean and adequate for the short time that we were staying the hotel, although a long way from the city, we were on a w/e break for the theatre and had to come back early as too far to make own way back, the staff were grumpy and not overly friendly, but the food (breakfast) was nice and plenty of it. It is near to the O2 for concerts and there is a tube station right opposite - do not be put off by previous terrible reviews as this place is obviously much better now it has had an upgrade after the fire.